Refund policy

#The short version

• Cancelled event: you get a full refund, fees included, automatically.
• Postponed event: your ticket stays valid for the new date. If you can’t make it, the organizer’s policy applies.
• Changed your mind: refunds follow the organizer’s policy, shown on the event page before you pay.

#Cancelled events

If an organizer cancels, every buyer is refunded in full, including EventYangu fees, to the original payment method. We’ll tell you by SMS. M-Pesa refunds usually arrive within minutes; card refunds can take 5 to 10 working days depending on your bank.

#Organizer refund policies

Each event shows its refund policy before checkout. Organizers can issue full or partial refunds from their dashboard at any time.

#Duplicate or failed payments

If you were charged but didn’t get a ticket, or paid twice, the extra payment is refunded automatically. If it hasn’t arrived within 24 hours, contact us with your M-Pesa receipt.

#How to ask for a refund

Email info@eventyangu.com or call 0799 480 744 with your order code. We’ll pass it to the organizer and keep you updated.